TERMS & CONDITIONS
General
These General Terms apply to any offering and all services provided by Palms Collection Pte Ltd at Tanamera, Thalpe, Sri Lanka (hereafter "Palms Collection").
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These General Terms form part of your Travel Arrangement agreement which includes your itinerary, accommodation details and price (“Travel Arrangement”), and constitutes a legal agreement between Palms Collection and you as our client. The Travel Arrangement must be signed by you and accepted by us. It will not be binding on Palms Collection until after receipt of a signed copy of your Travel Arrangement (in writing, scanned or by fax), and a deposit of 50% of the applicable fare, together with our confirmation in writing to you. We will then forward you an invoice for the total fare and remaining balance due. The remaining balance is due 60 days prior to arrival date. In the event that the booking is made within 60 days prior to arrival date, the entire fare is due immediately.
Prices
Our prices quoted include only accommodation at Tanamera and breakfast. All other costs and expenses will be borne by you. It does not include: Airport transfers, items not specified in your booking such as meals, personal expenses, bar bills and excess villa charges, land line telephone calls, laundry charges, tips, airport taxes, personal transportation arrangements, international air fares and other costs such as visas, vaccinations and travel insurance.
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Our prices also do not include expenses resulting from delays due to operational and other considerations or events, including but not limited to: bad roads or trails, water levels, weather, international or domestic flight cancellations, strikes, government action, sickness, war, quarantine, force majeure or political disputes.
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We reserve the right to increase our prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets.
Booking Policy
There is a minimum booking period of 3 nights.
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Peak and peak celebration periods have a 5 night minimum booking period. Peak celebration periods are subjected to the operator’s discretion.
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Payments are made in US dollars. All bank charges will be borne by you.
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A maximum of 6 guests (including children under the age of 12 years) are allowed to be accommodated in the villa. We do not provide baby cots or extra beds or mattresses.
Security Deposit
We will require payment of a security deposit of USD 1500 in cash upon check in. In the event of any damage or loss of to the villa premises or property, the security deposit will be used to reimburse us for the cost. If it is not required, it will be returned to you without interest. If the amount required exceeds the security deposit, you will be required to top up the difference.
Cancellation Policy
Cancellation of your booking should be made in writing by the person who made the booking. Cancellations received 60 days or more prior to arrival will be subject to a 50% cancellation fee i.e. no refund will be made from the deposit. Cancellations received less than 60 days prior to arrival will be subject to a 100% cancellation fee i.e. no refund will be made under any circumstances.
Visa, Health & Insurance
It is our condition that all guests must be fully covered with travel insurance to and in Sri Lanka, including loss, theft and damage of personal effects and medical insurance including emergency evacuation and repatriation before arriving in Sri Lanka. It is your own responsibility to be in the possession of all necessary travel documents including visas, that may be required in respect of your itinerary, as well as all health and other certificates that may be required. All passports must have at least 6 months validity from the date of arrival into Sri Lanka. By confirming your booking through deposit or full payment, you represent and signify that you have arranged for all the necessary insurance coverage and so absolve the owner and its representatives of all and any liability in this regard.
Your Safety & Protection
Palms Collection is not responsible for loss, damage or theft of cash, jewellery or other valuables left unattended in guest rooms at Tanamera. Safe deposit boxes are available for the safekeeping of these items. The safety standards and regulations are those of the country you are visiting. As a result, please be careful when in unfamiliar buildings or surroundings, and get to know the escape route from your property in case of fire. Properties may include "hazards" such as open staircases, unfenced areas, mezzanines, open drops etc., and it is imperative that your party take responsibility for their own safety.
Swimming
Our swimming pool is not manned and there is no lifeguard. Use of the pool is at your own risk. Please familiarize yourself thoroughly with the depth of the pool and how to get out, and exercise safety and caution at all times, especially with children and non-swimmers. No diving is allowed at any time.
The property is next to the sea and you are advised not to attempt swimming or engaging in any water sports or activities in these waters as the currents and undertow are strong. We will not be held liable for any personal injury, loss of life or property. If you wish to engage in water sports and activities, please enquire with our staff for more information.
Limitation Of Responsibility
You acknowledge that there are dangers and risks inherent in travelling to this country and agree to assume all the risks connected with or arising out of all aspects of your Travel Arrangement, and you waive any rights which you or your assigns or successors-in-title, dependants or heirs may have against Palms Collection, Tanamera or its staff, agents or companies associated with Palms Collection or with your Travel Arrangement, in respect of any death, personal injury or other loss which you may sustain connected with or arising out of the Travel Arrangement. In any event of our liability, you agree that our maximum aggregate liability shall be limited to the total price of the Travel Arrangement which you have paid.
Basis Of Agreement & Applicable Law
Your Travel Arrangement constitutes the entire terms of the relationship between Palms Collection, Tanamera and you as our client. No other terms and conditions exist regarding our relationship. The Travel Arrangement shall only be deemed valid after it has been signed by you and accepted by us in writing. You acknowledge that save and except for what has been stated herein, there exist no warranties, representations, guarantees, promises, undertaking or inducements of any nature by Palms Collection whatsoever, and that no amendment, cancellation or waiver of any term or right referred to herein shall be valid or binding unless reduced to writing and signed by Palms Collection and yourself.
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Where you are travelling with other person/s, you shall be deemed to have warranted that you are authorised on behalf of such other persons to bind them to your Travel Arrangement. You accept personal liability for the entire Travel Arrangement and will indemnify Palms Collection in event of any claims. These General Terms shall be interpreted according to and governed in all respects by the laws of Sri Lanka. In the event of any action hereunder the Courts in Sri Lanka shall have exclusive jurisdiction in regard thereto.